Refund Policy

At StreamVistaHQ, we strive to provide reliable IPTV services and excellent customer support. Please read this Refund Policy carefully before purchasing any subscription, as completing a purchase indicates your acceptance of the terms outlined below.

Eligibility for Refunds

We encourage all customers to ensure they have selected the correct subscription plan before completing their purchase.

A refund may only be considered in limited circumstances, including:

• You were charged more than once for the same subscription due to a billing error.
• Your subscription could not be activated because of an issue on our side that we are unable to resolve within a reasonable timeframe.
• A duplicate payment was made for the same order.

All refund requests are reviewed individually and are granted at our sole discretion.

No Refund After Service Activation

Once your IPTV subscription has been activated and your account credentials or playlist have been delivered, the service is considered fully provided.

No refunds, partial refunds, or credits will be issued after service activation.

Because IPTV subscriptions are digital services that become immediately accessible upon activation, purchases are considered final once the service has been delivered.

Please ensure that your device is compatible and that you understand how the service works before placing an order.

Non-Refundable Situations

Refunds will not be provided for reasons including, but not limited to:

• You changed your mind after purchase.
• Your subscription has already been activated.
• Your device is not compatible with IPTV applications.
• Incorrect device setup or configuration.
• Poor internet connection or ISP-related issues.
• VPN, firewall, or network restrictions.
• Failure to read the service description before purchasing.
• Temporary service interruptions caused by maintenance or third-party providers.
• Suspension resulting from a violation of our Terms of Service.
• Account sharing or unauthorized use.

Trial Recommendation

If a trial or short-term subscription is available, we strongly recommend testing the service before purchasing a longer subscription plan.

This helps ensure that the service is compatible with your device and meets your expectations.

Technical Support

If you experience technical difficulties, please contact our support team before requesting a refund.

Most setup, activation, and streaming issues can be resolved quickly with our assistance.

Chargebacks

Initiating a chargeback or payment dispute without first contacting our support team may result in:

• Immediate suspension of your subscription.
• Permanent termination of your account.
• Restriction from making future purchases through StreamVistaHQ.

We encourage customers to contact us first so we can work toward a fair resolution.

Processing Approved Refunds

If a refund is approved, it will be issued using the original payment method whenever possible.

Processing times may vary depending on your payment provider or financial institution.

Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.

Contact Us

If you have any questions regarding this Refund Policy or need assistance with your subscription, please contact us:

StreamVistaHQ
WhatsApp: +1 (587) 997-8198
Email: Support@streamvistahq.com